Policies > Billing & Payment

COMMERCIAL ACCOUNTS

Billing: Commercial Accounts are billed on the first day of the month. Payment is due by the end of the month. For example, if the bill was issued on September 1st, payment is due by September 30th.

Accounts which are past due will be subject to a $10 late fee and a 1.5% per month (18% APR) finance charge.

When an account reaches 45 days past due, services will be terminated and the account sent to a collection agency.

New accounts over $100/month are subject to a credit check. New accounts failing the check may be subject to a deposit requirement.

Payment: Commercial accounts may pay by credit card, check, or EFT (Electronic funds transfer).

RESIDENTIAL/INDIVIDUAL ACCOUNTS

Billing: Residential accounts are billed on the first day of the month. Payment is due by the 15th of that month.

Residential accounts which are unpaid at the end of the month will be suspended. If the account remains unpaid for another 30 days (60 days total), then services will be terminated and the account will be sent to a collection agency.

Payment: New Month-to-month Residential accounts may pay by only by credit card (or VISA/MasterCard debit card), or EFT (Electronic funds transfer). Checks are accepted for 12-month pre-paid accounts (we also provide a discount for payment of a year in advance). NOTE: Existing residential accounts are grandfathered - if you are a current customer and currently paying by check, you can continue to pay by check.

PRE-PAID ACCOUNTS

Refunds: No refunds will be made on pre-paid (paid in advance) accounts if the service is discontinued prior to the end of the contracted term. Unused service may be credited to other services with foreThought.net, however.