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NO BUSY SIGNALS

BACKGROUND

Customer usage of the Service varies from hour-to-hour, day-to-day, and season-to-season and fluctuates widely during each day from the highest usage to the lowest usage. We maintain enough lines to accommodate normal ranges of usage by our customers at peak times. We monitor customer usage at various times during the day to make sure that we have enough lines to accommodate normal ranges of customer usage even at the times of the day, days of the week, and seasons of the year when customer usage is normally the highest.

COMMITMENT

If our customers ever begin to experience busy signals or we otherwise determine that we don't have enough lines to accommodate our users at times of heaviest use without busy signals, we agree not to add additional customers until we have added enough new lines to accommodate the highest usage we can then normally reasonably expect, both from existing customers and any additional customers we may add.

OCCASIONAL EXCEPTIONS

Nevertheless, it is still possible that our customers may experience busy signals on rare occasions, in one of the following circumstances:

1. If there is an extraordinarily high usage on some occasion. (In the several days following the assassination of John F. Kennedy, long-distance calls were made at until then unprecedented levels, clogging phone lines so that it was difficult to get through. A similarly extraordinary event could occur on the Internet.)
   
   
2. Our customers may dial in on one of two numbers. One number provides connections through US West lines. The other number provides connection through ICG lines. We maintain two numbers so that we can service customers on either US West or ICG, because, in our experience to date, customers sometimes find they experience greater connectivity through the lines of one company or the other. Occasionally, a customer may call in on one number and get a busy signal even though there are many open lines on the other number. This problem can easily be resolved by calling in on the other number.
   
   
3. The customer's TelCo has insufficient facilities to complete the call, and returns a 'fast' busy signal (two tones per second, instead of the standard one). In this case, it is beyond our control and you should report the trouble to your TelCo.